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The newest player’s not able to log in on the their account after asking for a good detachment. The ball player out of Germany has deposited currency to the his account however, the cash appear to be forgotten. The ball player of Poland are incapable of withdraw in the casino because of partial account verification. Following the player’s account was effectively confirmed, the ball player confirmed bill of your payment.
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The problem are fixed following the user offered the mandatory records, and a mexican ID and you can proof address, and therefore facilitated the newest confirmation processes. The new player’s withdrawal ended up being invited, and the complaint try resolved. The player away from Finland is actually sense difficulties withdrawing his winnings due in order to ongoing verification. Day later on, the brand new gambling establishment informed us your player’s verification procedure try concluded as well as their withdrawal is properly processed. There had been not any longer position on the player, although not, in accordance with the history modify regarding the casino, the brand new complaint is signed while the ‘Resolved’.
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